1.The Minimum order is $350, not
including service charge, taxes or bottle deposits (some locations may require a higher minimum).All
orders are COD.Special arrangements ONLYby Julie.
2.Orders may be
placed between 8:30 AM and 4:00 PM Monday through Friday.
Call orders in early enough to be completed by 4:00 as there is much to do
before our day is finished.Place
add-ons early and in their entirety to ensure that we will be able to get them
on your order.
3.collate your
orders before calling them in, ordering total quantities of
each item. Multiple entries cause errors and confusion.
4.Repacks:Items with one * are repacked in 5# increments
for an additional 25 cents per pound. Two ** indicate 10# increments
with an additional charge of 15 cents per pound:. Sale prices apply to full quantities only.
Repacks revert to the regular price plus the repacking charge.
5.CHEAPER BY THE
CASE: In most cases, an item sold by the each, or piece, will be
cheaper by the case, generally4%
less by the case.Ask if there is a
case discount price when ordering. Sale
discounts which are greater override the case discount.
6. Prices can change without notice,as
prices from our suppliers fluctuate. We try to inform you of changes as you
order.
7.Sales Tax:We MUST have your tax exempt number on
file in our office in order to sell you taxable items without charging sales
tax.
8. We try to be accurate in our
descriptions and ingredients. It is important to us to represent products
honestly but we cannot be responsible for typographical errors or omissions.
Let us know if we are in error and we will try to correct the mistake.
9.Delivery times
ARE approximate. It is impossible to estimate your
delivery time until all the orders for a run are placed. Call the day of or the
day before your delivery and we will try to approximate your delivery time.
When inquiring about delivery schedules and times, please refer to the route
number which appears on the heading of every invoice. Our drivers will do their
best to let you know when to expect them and will call you ahead if you request
this service when ordering. You must provide an alternate contact person and
phone number if you will be unreachable the day of delivery. We will try to
reach you; please try to be reachable! If you have any questions, please
inquire. We’ll help if we can.
10.Please help the
drivers unload your order.They have come a long way and they have a long way to go. Anticipate the
truck’s arrival by scheduling personnel to help the driver unload the truck and
provide an adequate sight for unloading the truck that is level and off the
road if possible. Walkways and stairs should be free of ice, snow and other
hazards to minimize the risk of injury to our drivers and those helping them.
We reserve the right to not make a delivery if doing so endangers the truck or
the driver. Both are valuable to us, so we ask for your understanding if
weather, road or other conditions prevent us from making your delivery. Safety
is our primary concern. We reserve the right to assess a Delivery charge to accounts that do not
have help for our drivers. This is a case by case assessment. You will be
notified if we feel that it is appropriate to apply this charge.
***
Please verify a piece count with the driver.
11.We Cannot accept
cash payments: Please do not pay our
drivers in cash. They will not be able to accept cash, so payments must be made
by check or money order. If this presents a problem, please contact customer
service to make other payment arrangements.
12.BAD Checks:We
charge $15.00 for each bounced check. Please communicate with us and avoid
having your checks returned.
13.Special Order Policy:
Please BE SURE that the items you special order with us, are in fact what you
want.You must provide accurate and
complete information about the product. We do provide pricing on special order
items.
a)All special orders are pre-pay.We will not place your order unless we have
received payment from you.
b)The only exception is for regular, weekly
customers who may circumvent this process ONLY if we have a commitment form
signed by the store manager.We will
automatically bill your account for the product regardless of whether you or
your customer changes their mind. There are no exceptions here, so please be
sure about special orders before you make a committment. Once we place this
order with our vendor, the product belongs to you- NO EXCEPTIONS.
14.RETURN POLICY:
If there are errors, damages or missing items on the order being delivered, our
drivers are authorized to make the necessary invoice adjustments.Any problems with your order after the driver
has left MUST be called into customer service WITHIIN 15 DAYS. Be sure
to ask for your credit confirmation number from the representative who assists
you.The confirmation number will help
expedite the credit process.
We will not be responsible for any
freight charges on product returned by any means other than our
trucks.If you get delivery via any common
carrier, please be aware that you will NOT be able to return unwanted or
damaged product.Please sign the bill of
lading listing damages.We will file a
claim with the trucking company who delivered your order.
Returns do not guarantee credit will be
issued.All claims must be verified by
our internal staff.If claims cannot be
substantiated, product will be returned on your next order at no additional
charge.
***PLEASENOTE:
We cannot accept returns on books, CDs or apparel since doing so diminishes the quality of the merchandise.Exchange CDs directly with Putumayo.
Our
drivers are not allowed to pick up returns from a previous shipment unless you
have called our customer service department for a credit authorization number.
The driver must have an authorization form pre-approving pick up of product.
Credits will not be issued on product returned without prior authorization.
***PLEASENOTE:
All products MUST be returned in the original packaging and in resaleable
condition.Price stickers must be
removed prior to returning and products must be in the original lot size
sold.Organic repacked product must have
the AB label with the lot number.NO
EXCEPTIONS WILL BE ALLOWED.
Associate
Buyers reserves the right to charge a 10% restocking fee on all misordered or
overstocked items. All credits are issued upon receipt of the merchandise to
our warehouse for evaluation.
15.ADDRESS YOUR
CONCERNS, questions or return information to the same customer
service representative until the issue is resolved.Please ask for their name if we neglect to
give it to you.Any follow-up calls that
may be necessary should be directed to the same person unless they are
unavailable.
16.Bottle Policy:
Deposits at 5 cents per bottle or can on carbonated beverages. We will pick up
empties in Maine, Vermont,
Massachusetts.Maine
bottle return also includes 32oz glass juice bottles. Please put them back,
rinsed, in their original cartons. We can only be responsible for cans and
bottles from products which you purchase from us. NH does not require a bottle
deposit.
17.Bottle Returnsshould
be made to Associated Buyers whenever possible. All bottles must be washed out
and free of their caps before our driver will pick them up.We will not pick up or give credit for
returns which are not properly cleaned. State return bottle laws include
“CLEAN” as a condition of return, and we will enforce the rules. Redemption
Centers are difficult for us to pick up from, therefore we prefer receiving
bottles and cans back from our customers.NOCAPS
18.LET US KNOW
if there is anything you would like us to carry. We’d be glad to check it out.
